As loyal Vodafone customers my parents and I visited your Parramatta store Saturday 30th November looking to renew a new plan for both myself and my dad. However, I found the level of customer service or (lack thereof) from one of your employees simply disgraceful and unprofessional to say the least.
The level of ‘customer service’ goes beyond saying that it was below average and has definitely left me with a bad impression of your company. To be greeted with “do you have a question or not”, this staff member definitely did not make me or my dad “feel like the most important person in the world”.
We also did not appreciate racial comments such as “Chinese people generally like the gold phone” while deciding on the colour of the phone.
We did not appreciate constant “sighing”, slamming down the phone when the staff member was speaking to internal staff and throwing of pens on the table from the staff member whilst finalising the contract.
We did not appreciate the lack of or non-existent of manners used in conversation.
We did not appreciate the lack of knowledge of this staff member when asked about the difference between 3G and 4G. “If you go on a 200kb website on 3G, you only use 200kb. If you go on that same website using 4G, then you will be using at least 3 to 4 times the 200kb just to access the same website”. When asked to clarify, we were given attitude from this team member with a response “you just don’t get it” to mark the end of the conversation and stopped explaining at that point.
This horrid display of ‘customer service” is inexcusable. To employ such rude frontline sales staff to represent the brand, I suggest Vodafone reconsider its values of “Humility and ability” with “Disrespect and insult”. Never in my life have I felt completely outraged, undervalued and disrespected.
Despite the way we were treated, we went to Vodafone that day with the intention of renewing and upgrading a plan for my dad. However, my circumstances are more flexible and so I did not go ahead with upgrading my plan that day.
My wife and I have been customers for over 18years between us; have stayed loyal during the times when your network was failing, and we find this as an insult of our loyalty to Vodafone. The atrocious behaviour displayed by this staff member makes your company’s values and reputation questionable. Our future plans to resign contracts with Vodafone are doubtful.